The effectiveness of SMS falls, but prices continue to grow. A phone call isn't always convenient. Send notifications to customers via messengers; messages reach customers quickly, and customers react to them more promptly. Unlike SMS, this is a two-way communication, so the customer’ll be able to promptly obtain additional information.

By analyzing the text of the customer's question, the platform displays prompts for the operator. Prompts are formed using machine learning from the accumulated question & answer database. Prompt templates are checked by your employee for correctness and timeliness of the information contained. This eliminates the need to manually type the message and, as a result, speeds up the work.

Send customers useful information, taking into account their preferences. Remind you to periodically purchase or renew services. Make personalized offers and return customers who have not been buying in your store for a long time. Order can be made directly in the messenger.

Prepare spare capacity for processing customer requests during peak periods. The answers of a well-trained chatbot are difficult to distinguish from messages sent by humans. In this case, the bot is ready to work 24 hours a day, seven days a week, sick days and a workbook.