The effectiveness of SMS falls, but prices continue to grow. A phone call isn't always convenient. Send notifications to customers via messengers; messages reach customers quickly, and customers react to them more promptly. Unlike SMS, this is a two-way communication, so the customer’ll be able to promptly obtain additional information.
Increase the efficiency of contact center employees and delivery service
By analyzing the text of the customer's question, the platform displays prompts for the operator. Prompts are formed using machine learning from the accumulated question & answer database. Prompt templates are checked by your employee for correctness and timeliness of the information contained. This eliminates the need to manually type the message and, as a result, speeds up the work.
Increase the quantity of repeated orders
Send customers useful information, taking into account their preferences. Remind you to periodically purchase or renew services. Make personalized offers and return customers who have not been buying in your store for a long time. Order can be made directly in the messenger.
Increase passage capacity for processing orders in the
Prepare spare capacity for processing customer requests during peak periods. The answers of a well-trained chatbot are difficult to distinguish from messages sent by humans. In this case, the bot is ready to work 24 hours a day, seven days a week, sick days and a workbook.
Watch in action
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Multi-user omni channel interface
All calls and tools for their efficient processing in one interface. Support up to 500 operators online
Automatic processing of typical requests
Flexible algorithm, work with external data, transfer chat to live operators at the right time
Intelligent voice assistant
Automating outgoing calls and primary contact for incoming calls
Universal API for a variety of digital channels
Sending messages and receiving answers in messengers, mobile applications and other communication channels
Artificial intelligence, ready for deployment today
Use machine learning to better understand user requests
Statistics on the operation of the platform is always available in the personal account of the service
Irina PolyakovaCustomer Success Manager
Today’s request - “I don't want to be distracted by phone calls”. Alert and answers to questions in messengers are great for our target audience!
Marina MaximenkoContact Center Manager
The cost of servicing one call to the number 8-800 is 30 cents (operator wages and telephony), and through Flomni - 5 times lower.
Alyona PoddubnayaBusiness Analyst
The SMS was replaced by a cascade of instant messengers -> voice -> SMS via Flomni. Now the client receives messages in the channel where it is convenient for him, and we significantly save.
Mykhail PodolyakCommercial Director
A total of 78% of orders in our online store are processed by a chatbot and a voice bot and only 22% through the contact center.
Avaya is used in our call center. When the task appeared to connect the messengers were integrated with Flomni: it turned out faster and much cheaper than buying more licenses from the vendor.