Digitize the customer service
It's fast. Convenient for customers. And it's profitable for your business.
Cut down expenses on SMS and phone calls by 5 times
The effectiveness of SMS falls, but prices continue to grow. A phone call is not always convenient. Send notifications to customers via messengers; messages reach customers quickly, and customers react to them more promptly. Unlike SMS, this is a two-way communication, so the customer will be able to promptly obtain additional information.
Increase the efficiency of contact center employees and the delivery service by 28%
By analyzing the text of the customer's question, the platform displays prompts for the operator. Prompts are formed using machine learning from the accumulated question-and-answer database. Prompt templates are checked by your employee for correctness and timeliness of the information contained. This eliminates the need to manually type the message and, as a result, speeds up the work.
Increase the number of repeat orders by 32%
Send customers useful information, taking into account their preferences. Remind them about periodic purchases or service renewals. Make personalized offers and return buyers, who have not made purchases in your store for a long time. An order can be issued directly in the messenger.
Increase the capacity for processing orders during a peak season
Prepare your standby facilities to process customer requests during a peak demand period. Answers from a well-trained chatbot are difficult to distinguish from messages sent by a human. At the same time, a bot is ready to work 24 hours a day, without days off, sick days, without an employment record book and minimum monthly wages.
How does service work?
The customer selects the messenger, in which it is convenient for him/her to communicate with the company
In the cart, when making the order,
the customer will be notified of the executed order, will be able to confirm it and coordinate the delivery options.
Demo versionWhen turning for consultation in the online chat,
the customer remains in touch with the company even when he/she left the site. Dialog in the chat and messenger is synchronized.
Examplehaving received a welcome or service message,
Through the service, it is possible to send the message to messengers, SMS or by email. This way the contact base is being converted into messengers.
Examplein the retail store to receive a discount,
Develop the customer loyalty program. It is possible to use the available online cashier or POS-terminal.
Request for proposalPlatform features
Qualitatively new SMS replacement
Service messages to messengers. Being sent via API.
It's time to give up SMS and phone calls
to all messangers
depends on the operator
≥ 3 rub
depends on the duration
to all messangers
3 hours
during which the message has been read
48 %
so many customers respond to the first call
An option to consult customers by a botCustomer consulting by a bot
content types
only text
only voice
Tariff plans
4 990
rub/month
basic
Branded accounts in all messengers
Interface for operators
Bots
Up to 20,000 messages per month
from 30 000
for integration
corporate
Unlimited messages
Integration into the customer's IT infrastructure
Enhanced API
Personal manager
Technical support under the SLA
Frequently asked questions
How to connect a mass mailing to messengers on the site?Installation of Flomni takes a few minutes. It is enough to add
2 lines of code: one to the site template, and the other to the place,
where the list of messengers is to be displayed (for example, an
order confirmation page)How to connect a mass mailing to messengers on the site?
Installation of Flomni takes a few minutes. It is enough to add
2 lines of code: one to the site template, and the other to the place,
where the list of messengers is to be displayed (for example, an
order confirmation page)
What is the percentage of customers, who will choose a messenger
as a communication channel?The standard online store's conversion rate is from 70% to 80%,
depending on the product category.What is the percentage of customers, who will choose a messenger
as a communication channel?
The standard online store's conversion rate is from 70% to 80%,
depending on the product category.
What will happen to customers, who do not have messengers?When sending messages, Flomni will check for the availability of a
messenger and notify you if it is not available. Such customers will
receive information by traditional channels – by an SMS or a call from
a manager.What will happen to customers, who do not have messengers?
When sending messages, Flomni will check for the availability of a
messenger and notify you if it is not available. Such customers will
receive information by traditional channels – by an SMS or a call from
a manager.
Is it possible to transfer the accumulated customer base into
messengers?Yes, Flomni will request permission to send messages from your
customers and, after receiving their consent, you will be able to send
messages to them.Is it possible to transfer the accumulated customer base into
messengers?
Yes, Flomni will request permission to send messages from your
customers and, after receiving their consent, you will be able to send
messages to them.
Is my customer base protected?In messengers, messages are sent under an individual identifier,
sending under which is possible only on your behalf. Unlike SMS, you do
not have to give us your phone number or email address.Is my customer base protected?
In messengers, messages are sent under an individual identifier,
sending under which is possible only on your behalf. Unlike SMS, you do
not have to give us your phone number or email address.
Will integration and implementation be required?
LLC "Omnitech"
Personal data operator, registration number 78-18-004644
23 Griboedova Canal Embankment, St. Petersburg, 191186
Services for business
Reactivation of customer bases and
attraction of new customers