Integrate Flomni CS with MAXfor your business
Add a new channel for customer conversations
and automate the workflows around it
Turn MAX into a full-service
customer channel
Go beyond messaging with connected workflows, automation, and customer service tools
Seamless handoffs
Let AI agents and bots handle routine requests,
then hand off complex conversations to your team
with full context intact
Built into your workflows
Connect MAX to your business systems
to trigger notifications, status updates,
and other event-based workflows
Pay only for delivered messages
Keep messaging costs predictable by paying
only for messages that successfully reach
your customers
More options
for service scenarios
Connect up to 5 chatbots to handle inbound requests, automated replies,
and routing conversations within the channel
Chatbots
Connect up to 5 chatbots to handle inbound requests, automated replies,
and routing conversations within the channel
Service notifications
Send customers important personalized messages related to their actions:
confirmations, status changes, reminders, and other service notifications
Mini Apps
Create and launch Mini Apps inside MAX to add convenient user flows and
expand how customers interact with your service in one channel
Make MAX part of your
Flomni CS workflows
Extend what you can do in MAX and manage customer and partner interactions
across one connected system
Dialogs
Manage conversations from MAX and other channels in one workspace, with customer history and data at hand
Chatbot Builder
Build automated MAX workflows and service notifications
triggered by customer events and actions
Widgets
Add MAX to your website widget so customers can move the conversation to the messenger
and continue in the channel that works for them
Connect MAX with other channels
in one seamless flow
Secure by design,
built for control
Hosted in Russia
Local data hosting helps meet Federal Law 152-FZ requirements and keep the platform running in a protected infrastructure
Privacy
Company data stays within an isolated environment
and is not used to train models or shared
with third parties
Data encryption
AES-256 encryption at rest and TLS
in transit help protect data from leaks
and unauthorized access
Accelerate customer service
without sacrificing quality or control
80%
of routine support workflows
handled automatically
30s
average time
to the first response
100%
of customer requests tracked
through final resolution
>95%
customer satisfaction
with the quality of support