Turn your website into an entry pointfor every customer service journey
With a website widget, customers can choose how they want to interact
and continue their journey without unnecessary steps
Shorten the customer journey
to the action that matters
Guide customers to the right solution
without unnecessary steps or leaving the flow
Guide customers straight
to the right flow
Help customers choose a topic, start a bot,
or connect with an agent without searching
for the right section or contact
Reduce the load
on frontline support
Handle common questions and simple tasks
without an agent, bringing your team in only
when customers need help
Keep context
across every handoff
Carry conversation history and collected data
through the entire flow, so customers never
have to start over
Shape the customer journey
from question to action
Design each interaction so every step is clear to the customer
and naturally builds on the one before it
Let customers get help while they are on your website,
without searching for contact details or switching channels
Live chat for real-time support
Let customers get help while they are on your website,
without searching for contact details or switching channels
Route customers by topic
Let customers choose what they need help with
and guide them straight to the right support flow
Automate routine requests
Use a built-in bot to handle common questions and simple requests,
giving customers faster answers while reducing repetitive work for your team
Move conversations to messaging apps
Let customers switch to their preferred messaging app
and continue the conversation even after they leave your website
Customize the widget to your brand
Match the widget to your website design
for a consistent customer experience
Meet customers
on the channels they prefer
Connect Website Widgets
with Flomni CS
Keep customer requests and context moving through the journey,
so customers never have to start over
Chatbot Builder
Add a bot to the widget to keep common customer journeys
moving seamlessly from request to action
Dialogs
Route widget requests to the agent workspace along
with the customer's previous interaction history
Mobile SDK
Extend customer service to your mobile app while keeping the experience consistent
with your interface
Secure by design,
built for control
Hosted in Russia
Local data hosting helps meet Federal Law 152-FZ requirements and keep the platform running in a protected infrastructure
Privacy
Company data stays within an isolated environment
and is not used to train models or shared
with third parties
Data encryption
AES-256 encryption at rest and TLS
in transit help protect data from leaks
and unauthorized access
Accelerate customer service
without sacrificing quality or control
80%
of routine support workflows
handled automatically
30s
average time
to the first response
100%
of customer requests tracked
through final resolution
>95%
customer satisfaction
with the quality of support
Restore:
in just 1 week
launched a custom live chat experience
Electronics retailer launched
its own support solution while keeping
the customer experience on-brand
CDEK
5x
reduction in delivery approval time
A logistics operator reduced hotline workload and accelerated incoming request processing
My Doctor
45%
reduction in customer communication costs
A clinic network reduced manual workload for appointment confirmations and patient requests