Turn Telegram conversationsinto complete customer journeys
Connect messages, automation, and customer actions in Flomni CS
to create one continuous communication flow
Make Telegram work
the way your business does
Bring conversations into Flomni CS and manage them alongside your existing workflows
Automate first‑line support
Let bots and AI handle routine requests at scale,
while agents step in only when a conversation
needs human attention or a more complex response
Pay only for delivered messages
Keep campaign costs predictable by paying only
for notifications that successfully reach recipients,
without spending on failed delivery attempts
Integrate with business systems
Connect Telegram with the tools and platforms
your team uses so conversations stay aligned
with internal processes without creating extra manual work
More options for seamless
communication across channels
Keep customers informed with useful updates and give them
a clear path to act with links, files, and buttons right inside the conversation
Expand Telegram workflows
with Flomni CS
Connect automation, agent support, and other stages of the journey
without breaking the customer experience between tools
Dialogs
Manage messages from Telegram and other channels in one place, with full conversation history and customer details at hand
Chatbot builder
Create automated messaging workflows and service notifications triggered by specific events,
guiding customers to the next step
Cascading messaging
Lower messaging costs by adding channel as a cost-effective step
in your delivery sequence
Connect Telegram across channels
in one seamless journey
Secure by design,
built for control
Hosted in Russia
Local data hosting helps meet Federal Law 152-FZ requirements and keep the platform running in a protected infrastructure
Privacy
Company data stays within an isolated environment
and is not used to train models or shared
with third parties
Data encryption
AES-256 encryption at rest and TLS
in transit help protect data from leaks
and unauthorized access
Accelerate customer service
without sacrificing quality or control
80%
of routine support workflows
handled automatically
30s
average time
to the first response
100%
of customer requests tracked
through final resolution
>95%
customer satisfaction
with the quality of support
CDEK
2.5×
reduction in messaging costs
Logistics provider cuts messaging costs and speeds up delivery approval with Cascading Messaging
My Doctor
45%
reduction in customer communication costs
A clinic network reduced manual workload for appointment confirmations and patient requests
Cashwagon
46%
reduction in operator support time
How a FinTech company automated 80% of requests, relieving support centers in 4 countries