Secure customer communications, data, and service workflows
The platform brings channels, data, and service workflows together
in a controlled environment with security built into the architecture
Security built into every layer
of the omnichannel platform
enterprise standards
Flomni CS is designed for corporate environments
and helps teams align service operations
with internal company requirements.
the Russian Software Registry
Verified software status makes it easier to use the platform
in environments with additional technology
and compliance requirements.
operator
Personal data processing is organized in line
with Federal Law 152-FZ, helping reduce uncertainty
around responsibility and procedures.
How we protect
customer data
Customer data is protected through built-in security controls and established data protection standards
Enterprise authentication
Connect SSO and OIDC to manage access under
corporate security policies and reduce manual work
with user accounts
Access management
Set role-based permissions to control
who can access specific data, projects,
and platform features
Privacy
Company data stays within an isolated environment
and is not used to train models or shared
with third parties
Data encryption
AES-256 encryption at rest and TLS-protected
transmission help protect data from leaks
and unauthorized access
Data masking
PII is automatically detected and masked
before data is sent to the cloud, helping reduce
the risk of sensitive data exposure
CDEK
5x
reduction in delivery approval time
A logistics operator reduced hotline workload and accelerated incoming request processing
My Doctor
45%
reduction in customer communication costs
A clinic network reduced manual workload for appointment confirmations and patient requests
Cashwagon
46%
reduction in operator support time
How a FinTech company automated 80% of requests, relieving support centers in 4 countries
Frequently asked questions
Answers to common questions about security
All Flomni servers are located in the Russian Federation and hosted in secure Tier III data centers. This helps companies meet Russian legal requirements for personal data processing and storage.
Yes. Flomni Omnichannel Platform is included in the Unified Register of Russian Software, under registration record No. 17699 dated May 19, 2023.
Yes. Flomni supports personal data processing in accordance with Russian legal requirements. Data is processed and stored in Russia, and the platform is included in the Russian Software Registry.
If your security or legal team needs to review compliance details in advance, you can request additional information on security and compliance.
Flomni follows strict personal data protection standards. AI Agents and Chatbots operate within the platform's secure environment: data is not sent to public AI models for training and does not leave the system unless permitted by predefined settings and access rules.
If your company has specific requirements for AI usage, our team can review the relevant scenario with you.
The platform supports a flexible role-based access model. You can set different permissions for agents, supervisors, and administrators, and track employee actions through system logs.
Data exchange between your systems and the Flomni platform is protected using HTTPS/TLS protocols. Integrations with messengers, including Telegram, MAX, and other channels, use official APIs.
Flomni is available as a secure cloud service, helping teams launch projects faster and scale the system without additional investment in their own infrastructure. For large enterprises with specific security and architecture requirements, custom deployment terms may be available.
If you need to discuss a delivery model that fits your security environment, contact us for a consultation.
We regularly run internal security checks, including vulnerability testing and infrastructure relevance reviews. The system evolves in line with current cybersecurity requirements and corporate data protection practices.
If your team needs a more detailed overview of our security approach, you can request a consultation on your information security requirements.