Secure environment for customer communications and data
The platform unifies channels, data and service processes in a managed environment, where security is built into the architecture
Security as the foundation
of an omnichannel platform
The architecture takes into account corporate environment specifics and helps build a service aligned with the company's internal requirements.
Verified solution status helps use the platform in environments where technology selection is subject to additional requirements.
The processing of such information is structured to reduce ambiguity around responsibility and procedures.
How we ensure data protection
Client data security is provided by built-in functionality and data protection standards
Corporate Authentication
SSO and OIDC integration enables access management based on corporate policies without manually handling credentials
Access Management
Role-based permissions help restrict access to data, projects and features depending on the user's role.
Privacy
Company data remains within an isolated environment and is not used to train models or shared with third parties
Data Encryption
AES-256 encryption at rest and the TLS data transfer protocol reduce the risk of leaks and unauthorized access
Masking
The system automatically detects and masks sensitive data (PII) before sending it to the cloud, reducing the risk of information leaks
CDEK
5x
reduction in delivery approval time
A logistics operator reduced hotline workload and accelerated incoming request processing
My Doctor
45%
reduction in customer communication costs
A clinic network reduced manual workload for appointment confirmations and patient requests
Cashwagon
46%
reduction in operator support time
How a FinTech company automated 80% of requests, relieving support centers in 4 countries
Frequently asked questions
Answers to common questions from our customers
The price is calculated based on the agreed scope of work and the plan you choose.
The estimate includes everything documented in the scope of work. Additional charges may apply only if the scope expands or new requirements appear that were not included during the initial assessment.
Most Flomni CS services are full functional modules of the platform, not standalone components that can be fully embedded into an external system. For example, the agent workflow in Dialogs cannot be completely moved into your CRM interface.
At the same time, the selected scenario may include integrations with other platforms, allowing employees to receive the information they need directly in their existing workspace. In this case, additional access to Flomni CS may not be required for every user.
For questions about platform capabilities, integrations, and access management, please contact our specialists.
Yes. We can discuss a configuration that fits your needs and define which services, modules, and options are required at launch. Some services and options cannot be fully excluded because they are part of the base plan or connected to other platform capabilities.
The final price depends on the selected plan, the agreed solution configuration, and any additional modules or integrations required for your scenario.
No. The Bot builder is an integral part of Flomni CS and cannot be used separately. The platform is required to configure scenarios, make edits, monitor performance, analyze results, and continue developing the bot after launch.
MAX is not connected as a standalone service. In our case, MAX Messenger integration works only within the Flomni CS platform services. The platform is required to configure the channel, connect it with scenarios, manage communications, and track results.
However, we can build a configuration focused primarily on MAX, without adding unnecessary channels or features at launch.
We are responsible for configuring the platform, scenarios, and channels, participating in the launch, supporting the implementation, and providing post-launch support.
On the client side, we need the scope of work, configuration data, access or required actions in your systems, such as CRM, website, and bot accounts, as well as participation in testing and acceptance.
The scope of work and level of support may vary depending on the selected plan, so final responsibilities should be confirmed when approving the scope of work.