Keep every customer request on track —from first message to resolution
Bring channels, conversation history, and team workflows together in Dialogs
so your team can resolve requests faster without losing context
One workspace
for every customer request
Dialogs brings every channel into one view,
preserves the full conversation history, and routes
each request to the right support specialist or AI agent
Different channels.
One customer context
See interactions from every channel
as part of one customer conversation,
not a series of disconnected chats
Fast, rules-based
routing
Route requests to the right agent, team, or queue
based on your rules, reducing manual triage
and keeping work moving
AI options
for faster service
AI helps agents understand requests faster,
respond more accurately, and maintain consistent
service quality across every conversation
Customer request
management features
Maintain consistent service quality as request volumes grow and fast response times become critical
Customers can reach you through any channel they prefer, while agents manage
every request in one workspace without anything slipping through the cracks
Omnichannel request handling
Customers can reach you through any channel they prefer, while agents manage
every request in one workspace without anything slipping through the cracks
Routine workflow automation
AI handles routine requests using your knowledge base
and predefined workflows, without adding to your agents' workload
Request routing and assignment
Requests are automatically routed to the right agents and specialized teams
based on predefined rules, without manual coordination
AI agents that empower support teams
AI agents take on part of the workload by helping teams
triage requests, draft accurate responses, and maintain
consistent service quality — even during peak demand
Enterprise system integrations
API integrations connect request management with your existing
business systems and keep data flowing seamlessly between them
Meet customers
on the channels they prefer
AI-powered capabilities for faster,
more accurate support
Help your team handle growing request volumes with less manual work,
without losing context or compromising service quality
Request summary
Creates a concise summary of the request,
including key details and its current status
Context-aware guidance
Analyzes customer conversations in real time
and suggests relevant responses and next steps
Knowledge base search
Analyzes each request and finds relevant information
across your knowledge base and other internal sources
Automatic customer profile creation
Automatically fills in the customer profile
and adds key details to the conversation summary
Conversation quality assurance
Reviews agent conversations against quality standards, considering keywords and the meaning behind each response
Autonomous customer support
Resolves customer requests end to end, from understanding
the issue to delivering a complete response
Secure by design,
built for control
Hosted in Russia
Local data hosting helps meet Federal Law 152-FZ requirements and keep the platform running in a protected infrastructure
Privacy
Company data stays within an isolated environment
and is not used to train models or shared
with third parties
Data encryption
AES-256 encryption at rest and TLS
in transit help protect data from leaks
and unauthorized access
Accelerate customer service
without sacrificing quality or control
80%
of routine support workflows
handled automatically
30s
average time
to the first response
100%
of customer requests tracked
through final resolution
>95%
customer satisfaction
with the quality of support
CDEK
5x
reduction in delivery approval time
A logistics operator reduced hotline workload and accelerated incoming request processing
My Doctor
45%
reduction in customer communication costs
A clinic network reduced manual workload for appointment confirmations and patient requests
Cashwagon
46%
reduction in operator support time
How a FinTech company automated 80% of requests, relieving support centers in 4 countries