Keep every customer relationshipconnected at every stage
Flomni CRM connects contacts with their conversations, requests, deals, and tasks,
giving your team the full context and a clear next step
One CRM
for every customer workflow
Configure service around your processes while keeping
full control of customer data and work in progress
Bring every customer detail
into one profile
Keep every interaction and key detail in one place,
giving your team the full context on every customer
Keep every customer request
under control
Manage complex requests as trackable cases with
owners, statuses, and deadlines, so nothing gets stuck
Move every deal forward
with a clear process
Build custom pipelines, assign tasks,
and track next steps to keep every deal moving forward
Turn customer data
into action
Give your team the context they need
to make informed decisions and move every process forward
Organize customer information around your processes
instead of adapting your work to rigid system rules
Customizable data model
Organize customer information around your processes
instead of adapting your work to rigid system rules
Real-time progress tracking
Monitor deals, requests, and tasks as they move forward,
bland act before deadlines are missed
Clear ownership and deadlines
Assign every task to an owner with a due date,
so work never gets lost between teams
Complete customer history
Keep comments, decisions, and every update in one place,
so the full context stays visible even when ownership changes
Get more from your CRM
with Flomni CS
Use customer data to personalize conversations,
automate workflows, and help your team take the right next step
Dialogs
Hand off requests to agents with the full conversation history and all customer data collected by the bot
Cascading campaigns
Notify customers about status changes and send timely reminders
about upcoming events and next steps
Chatbot Builder
Use customer data to shape each conversation
and save new insights for your team to act on
Secure by design,
built for control
Hosted in Russia
Local data hosting helps meet Federal Law 152-FZ requirements and keep the platform running in a protected infrastructure
Privacy
Company data stays within an isolated environment
and is not used to train models or shared
with third parties
Data encryption
AES-256 encryption at rest and TLS
in transit help protect data from leaks
and unauthorized access
Accelerate customer service
without sacrificing quality or control
80%
of routine support workflows
handled automatically
30s
average time
to the first response
100%
of customer requests tracked
through final resolution
>95%
customer satisfaction
with the quality of support
CDEK
5x
reduction in delivery approval time
A logistics operator reduced hotline workload and accelerated incoming request processing
My Doctor
45%
reduction in customer communication costs
A clinic network reduced manual workload for appointment confirmations and patient requests
Cashwagon
46%
reduction in operator support time
How a FinTech company automated 80% of requests, relieving support centers in 4 countries