Boost message delivery rateswithout raising cost per contact
Cascading messaging automatically routes messages across channels
to improve reach while keeping costs under control
Build message cascades
around your business goals
Set channel priority and delivery rules to make sure
important messages reach customers
without unnecessary spend
3–6× lower cost
than SMS
Start with lower-cost channels and switch to SMS
only if the message isn't delivered
43% higher
response rate
Improve your chances of getting a response by reaching
customers sequentially across multiple channels
50% lower
call center costs
Proactively keep customers informed about
important events to reduce repeat inquiries and calls
Control the entire
message delivery flow
Configure channels, delivery order, and switching rules
for different service scenarios
Use one platform for recurring and event-triggered communications,
from important service messages to marketing offers
Communication scenarios for every use case
Use one platform for recurring and event-triggered communications,
from important service messages to marketing offers
Flexible channel sequencing
Start with priority channels, then move to higher-cost options
only when needed
Send by phone number or subscription
Reach beyond channel subscribers by sending messages
directly to customers' phone numbers
Personalized messaging
Create messages based on customer data and current status,
from order details to appointment times and other relevant context
Interactive bot scenarios
Add a bot so customers can handle common requests
without involving an agent
Keep important messages
moving across channels
Extend Cascading Messaging
with Flomni CS
Continue the customer journey after delivery,
from automated responses to seamless handoff to an agent
CRM
Use CRM data and events to trigger messages at the right time based
on each customer's current context
Chatbot Builder
Continue the flow after the notification: help the customer confirm details,
reschedule, or complete the next step without an agent
Dialogs
Bring campaign replies into one workspace so agents can quickly step
in and continue the conversation
Secure by design,
built for control
Hosted in Russia
Local data hosting helps meet Federal Law 152-FZ requirements and keep the platform running in a protected infrastructure
Privacy
Company data stays within an isolated environment
and is not used to train models or shared
with third parties
Data encryption
AES-256 encryption at rest and TLS
in transit help protect data from leaks
and unauthorized access
CDEK
2.5×
reduction in messaging costs
Logistics provider cuts messaging costs and speeds up delivery approval with Cascading Messaging
My Doctor
45%
reduction in customer communication costs
A clinic network reduced manual workload for appointment confirmations and patient requests
Cashwagon
46%
reduction in operator support time
How a FinTech company automated 80% of requests, relieving support centers in 4 countries