Get more messages throughwith Viber
Connect Viber to Flomni CS and build communication flows
for high‑volume outreach without relying on a single channel
Make Viber part of
your communication mix
Use it for different communication scenarios while keeping
every conversation connected within Flomni CS
Share any type of media
Add images, documents, and other content
directly to chats so agents can handle more requests
without switching channels
Delivery‑based pricing
Keep communication spend predictable
with charges applied only when a notification
successfully reaches the recipient
Message‑level analytics
See delivery status and link clicks in real time
to evaluate workflow performance
and understand what drives engagement
More options for seamless
communication across channels
Send order status updates and add links or chatbots
so customers can take the next action right away
Transactional updates
Send order status updates and add links or chatbots
so customers can take the next action right away
Promotional campaigns
Run promotional campaigns with rich content, clear calls to action,
and trackable links to measure response
Business chat automation
Use chatbots to handle common requests in business chats
and give customers faster answers without the wait
Connect messaging with
the rest of Flomni CS
Flomni CS adds automation, agent support, and partner communication
to keep the entire process in one place
Dialogs
Manage messages from Viber and other channels in one place, with full conversation history and customer details at hand
Chatbot builder
Create automated messaging workflows and service notifications triggered by specific events,
guiding customers to the next step
Cascading messaging
Lower messaging costs by adding channel as a cost-effective step
in your delivery sequence
Bring multiple channels together
in one customer journey
Secure by design,
built for control
Hosted in Russia
Local data hosting helps meet Federal Law 152-FZ requirements and keep the platform running in a protected infrastructure
Privacy
Company data stays within an isolated environment
and is not used to train models or shared
with third parties
Data encryption
AES-256 encryption at rest and TLS
in transit help protect data from leaks
and unauthorized access
Accelerate customer service
without sacrificing quality or control
80%
of routine support workflows
handled automatically
30s
average time
to the first response
100%
of customer requests tracked
through final resolution
>95%
customer satisfaction
with the quality of support
CDEK
2.5×
reduction in messaging costs
Logistics provider cuts messaging costs and speeds up delivery approval with Cascading Messaging
My Doctor
45%
reduction in customer communication costs
A clinic network reduced manual workload for appointment confirmations and patient requests
Cashwagon
46%
reduction in operator support time
How a FinTech company automated 80% of requests, relieving support centers in 4 countries