Stay connected with customersthrough E-mail
Reduce the cost of recurring communication while managing
every E-mail workflow within a single Flomni CS process
Build communication into
the way your business works
Reduce manual work and operating costs while keeping customer interactions
within the workflows your team already uses
Smart escalation
Handle routine requests automatically and bring agents
in only when the issue requires human attention,
additional context, or a more complex response
Pay only for delivered messages
Keep communication costs under control by paying
only for messages that successfully reach customers,
without spending budget on failed delivery attempts
Works with your existing systems
Connect E-mail to the tools and platforms your team
already uses so the channel fits into existing processes
without adding extra manual work
More options for seamless
communication across channels
Create E-mails that match your brand and adapt the structure
to different communication needs
Bring E-mail into
your Flomni CS workflows
Combine automation, agent support, and partner communication
to manage the entire interaction in one place
Dialogs
Manage messages from E-mail and other channels in one place, with full conversation history and customer details at hand
Cascading messaging
Lower messaging costs by adding channel as a cost-effective step
in your delivery sequence
Widgets
Add E-mail to your website so customers can continue the conversation
in the channel that works best for them
Connect conversations
across multiple channels
Secure by design,
built for control
Hosted in Russia
Local data hosting helps meet Federal Law 152-FZ requirements and keep the platform running in a protected infrastructure
Privacy
Company data stays within an isolated environment
and is not used to train models or shared
with third parties
Data encryption
AES-256 encryption at rest and TLS
in transit help protect data from leaks
and unauthorized access
Accelerate customer service
without sacrificing quality or control
80%
of routine support workflows
handled automatically
30s
average time
to the first response
100%
of customer requests tracked
through final resolution
>95%
customer satisfaction
with the quality of support
CDEK
2.5×
reduction in messaging costs
Logistics provider cuts messaging costs and speeds up delivery approval with Cascading Messaging
My Doctor
45%
reduction in customer communication costs
A clinic network reduced manual workload for appointment confirmations and patient requests
Cashwagon
46%
reduction in operator support time
How a FinTech company automated 80% of requests, relieving support centers in 4 countries