Expand your customer servicewith VKontakte
Connect channel to Flomni CS and manage conversations alongside
your other customer channels in one place
Stay in control
from first message to resolution
Use VK as a fully integrated messaging channel in Flomni CS
Automate routine requests
Route common requests to AI agents and bots,
while complex cases go to your team
with the full conversation context
Pay only for successful delivery
Keep messaging costs under control and pay
only for messages that are successfully
delivered to the recipient
Connect with your business systems
Integrate VK with the platforms and services
your team already uses, without changing
existing workflows
More options for seamless
communication across channels
Send important updates on behalf of your company
without requiring customers to start a separate conversation
Business notifications
Send important updates on behalf of your company
without requiring customers to start a separate conversation
Service messages
Continue the conversation in VK when notifications aren't enough
and customers need more information or support
Chatbots
Automate common requests and trigger chatbot flows
based on customer messages, actions, or specific events
Make VK part of
your Flomni CS ecosystem
Connect channel with other Flomni CS capabilities to build
and manage end‑to‑end communication workflows
Dialogs
Manage messages from VK and other channels in one place, with full conversation history and customer details at hand
Chatbot builder
Create automated messaging workflows and service notifications triggered by specific events,
guiding customers to the next step
Cascading messaging
Lower messaging costs by adding channel as a cost-effective step
in your delivery sequence
Bring multiple channels together
in one customer journey
Secure by design,
built for control
Hosted in Russia
Local data hosting helps meet Federal Law 152-FZ requirements and keep the platform running in a protected infrastructure
Privacy
Company data stays within an isolated environment
and is not used to train models or shared
with third parties
Data encryption
AES-256 encryption at rest and TLS
in transit help protect data from leaks
and unauthorized access
Accelerate customer service
without sacrificing quality or control
80%
of routine support workflows
handled automatically
30s
average time
to the first response
100%
of customer requests tracked
through final resolution
>95%
customer satisfaction
with the quality of support
CDEK
2.5×
reduction in messaging costs
Logistics provider cuts messaging costs and speeds up delivery approval with Cascading Messaging
My Doctor
45%
reduction in customer communication costs
A clinic network reduced manual workload for appointment confirmations and patient requests
Cashwagon
46%
reduction in operator support time
How a FinTech company automated 80% of requests, relieving support centers in 4 countries