Turn WhatsApp* conversationsinto complete support journeys
Connect channel to Flomni CS and bring outbound messaging, chatbots,
and agent support into one connected workflow
Work more efficiently
across every conversation
Use WhatsApp* as a fully integrated channel in Flomni CS for everyday customer communication
AI for routine questions
Let bots and AI handle repetitive requests,
so agents step in only when a conversation
needs human judgment or support
Pay only for delivered messages
Keep communication costs predictable
by paying only for messages that successfully
reach the recipient
Work with your existing systems
Connect WhatsApp* to the tools your team already uses,
without changing established workflows
or adding extra manual steps
More options for seamless
communication across channels
Keep customers up to date on important changes and give them
everything they need to take the next step
Extend WhatsApp* workflows
with Flomni CS
Bring automation, agent support, and other service steps together
so context stays intact throughout the customer journey
Dialogs
Manage messages from WhatsApp* and other channels in one place, with full conversation history and customer details at hand
Chatbot builder
Create automated messaging workflows and service notifications triggered by specific events,
guiding customers to the next step
Cascading messaging
Lower messaging costs by adding channel as a cost-effective step
in your delivery sequence
Connect your messenger across channels
in one seamless journey
Secure by design,
built for control
Hosted in Russia
Local data hosting helps meet Federal Law 152-FZ requirements and keep the platform running in a protected infrastructure
Privacy
Company data stays within an isolated environment
and is not used to train models or shared
with third parties
Data encryption
AES-256 encryption at rest and TLS
in transit help protect data from leaks
and unauthorized access
Accelerate customer service
without sacrificing quality or control
80%
of routine support workflows
handled automatically
30s
average time
to the first response
100%
of customer requests tracked
through final resolution
>95%
customer satisfaction
with the quality of support
CDEK
2.5×
reduction in messaging costs
Logistics provider cuts messaging costs and speeds up delivery approval with Cascading Messaging
My Doctor
45%
reduction in customer communication costs
A clinic network reduced manual workload for appointment confirmations and patient requests
Cashwagon
46%
reduction in operator support time
How a FinTech company automated 80% of requests, relieving support centers in 4 countries