Turn service datainto insights and clear next steps
Build custom dashboards, spot performance shifts,
and make faster decisions with up-to-date data
See why performance
is changing
Connect the data to find what changed
and measure the impact of your actions
A complete view
of service performance
Combine data from every channel, bot, agent,
and integration to assess speed and quality in one place
See how decisions
shape results
Track target metrics and get alerts
when performance moves beyond expected levels
Measure the impact
of every change
Compare performance over time to see what worked
and continuously improve service quality
Performance analysis
and monitoring
Move from the big picture to individual metrics and anomalies,
with the level of detail your team needs
Get a clear view across channels, bots, agents,
and integrations without manual setup or data consolidation
Ready-made reports for key metrics
Get a clear view across channels, bots, agents,
and integrations without manual setup or data consolidation
Flexible dashboards for every team
Choose which metrics to track and how to visualize them,
so every report fits your team's needs
Goal tracking and anomaly detection
Automate metric monitoring and notify your team
when results move off target or errors need attention
The right view for every metric
Choose the right charts and formats to analyze performance
and spot meaningful changes faster
Secure by design,
built for control
Hosted in Russia
Local data hosting helps meet Federal Law 152-FZ requirements and keep the platform running in a protected infrastructure
Privacy
Company data stays within an isolated environment
and is not used to train models or shared
with third parties
Data encryption
AES-256 encryption at rest and TLS
in transit help protect data from leaks
and unauthorized access
Accelerate customer service
without sacrificing quality or control
80%
of routine support workflows
handled automatically
30s
average time
to the first response
100%
of customer requests tracked
through final resolution
>95%
customer satisfaction
with the quality of support
CDEK
5x
reduction in delivery approval time
A logistics operator reduced hotline workload and accelerated incoming request processing
My Doctor
45%
reduction in customer communication costs
A clinic network reduced manual workload for appointment confirmations and patient requests
Cashwagon
46%
reduction in operator support time
How a FinTech company automated 80% of requests, relieving support centers in 4 countries