Build end‑to‑end customer journeyswith Chatbot Builder
Connect conversations with your business data and workflows,
so customers can complete common requests from start to finish in a single interaction
Build chatbots that work
the way your business does
Shape each conversation around your workflows
and customer journeys, free from rigid prebuilt templates
Resolve every common
customer request
Reduce repetitive tickets so your team
can spend more time on the conversations
that truly need a human touch
Get every customer request
to resolution
Route each request to the right agent, team,
or queue based on your rules, speeding up triage
and reducing workload
Keep every customer channel
in sync
Use the same conversation logic across
every channel and manage updates in one place,
without duplicating settings
Take customer journeys
from idea to launch
Take every journey from setup to launch and beyond,
while staying in control of conversation logic and quality
Combine messages, buttons, conditions, actions,
and transitions to create flows that go beyond
rigid templates
Flexible flow design
Combine messages, buttons, conditions, actions,
and transitions to create flows that go beyond
rigid templates
Dynamic conversation logic
Branch conversations based on customer responses and data,
and bring in an agent at the right moment
Event‑triggered notifications
Send timely updates across messaging channels
to keep customers informed and moving forward
Unified cross‑channel logic
Run the same bot logic across every connected channel
and manage updates from one place
Pre‑launch flow testing
Test every flow before launch to catch errors early
and protect the customer experience
Meet customers
on the channels they prefer
Power end‑to‑end workflows
with Flomni CS
Pass data and context between every step, so each interaction picks up exactly
where the last one left off
Dialogs
Route customers to agents with the full conversation history and all data collected by the bot
CRM
Use customer data to guide bot logic
and save conversation outcomes for your team to act on
Widgets
Launch bots on your website so customers can get answers instantly
or complete a flow without switching channels
Secure by design,
built for control
Hosted in Russia
Local data hosting helps meet Federal Law 152-FZ requirements and keep the platform running in a protected infrastructure
Privacy
Company data stays within an isolated environment
and is not used to train models or shared
with third parties
Data encryption
AES-256 encryption at rest and TLS
in transit help protect data from leaks
and unauthorized access
Accelerate customer service
without sacrificing quality or control
80%
of routine support workflows
handled automatically
30s
average time
to the first response
100%
of customer requests tracked
through final resolution
>95%
customer satisfaction
with the quality of support
CDEK
5x
reduction in delivery approval time
A logistics operator reduced hotline workload and accelerated incoming request processing
My Doctor
45%
reduction in customer communication costs
A clinic network reduced manual workload for appointment confirmations and patient requests
Cashwagon
46%
reduction in operator support time
How a FinTech company automated 80% of requests, relieving support centers in 4 countries