Intelligent platform for customer service management
Reduces operational load and helps establish a unified standard of service quality using AI
How Flomni CS
solves your challenges
We help build seamless customer communication at every stage of the interaction
AI-first approach with deep customisation
AI technologies are embedded in the core service scenarios of the product. This helps process requests faster and scale service quality without overloading the team.
Unified service and data collection system
All customer requests from different channels are collected in one system. As a result, the customer gets a consistent dialogue without losing context.
API-first architecture and standards
The platform is built on open data transmission standards. This makes it easy to set up data exchange with any modern business systems.
Customer scenarios
under the control of one platform
Speeds up the processing of incoming requests, reduces the load on the first line and helps maintain service quality as requests grow.
Allows you to centrally manage service notifications, mass messages and other outbound communications across different channels.
A unified ecosystem
of services for communication
Flomni CS brings together the key capabilities for a service team — from handling dialogues to quality control, analytics and automation scenarios
A real-time workspace for managing customer requests across channels. Helps teams process requests faster, keep conversation context, and maintain a consistent service standard.
Digital AI Agents
to enhance service quality
Reduce the support team's dependency on workload and the human factor in a high-volume flow of requests
AI Assistant
The agent's capabilities help work more accurately with requests and maintain service quality at scale.
AI Consultant
The agent's capabilities help automate handling of typical requests.
AI Voice
The agent's capabilities help conduct natural dialogue with customers while considering their full context.
Set up customer communications
wherever they prefer to connect
Data security
without compromise
Hosted in Russia
Local data hosting helps comply with Federal Law 152-FZ and maintain platform operation in a protected infrastructure.
Privacy
Company data stays within an isolated perimeter and is not used for training models or external transfer.
Data encryption
AES-256 encryption at rest and TLS in transit help protect data from leaks and unauthorized access.
Trusted by more than 100 market leaders
CDEK
5x
reduction in delivery approval time
A logistics operator reduced hotline workload and accelerated incoming request processing
My Doctor
45%
reduction in customer communication costs
A clinic network reduced manual workload for appointment confirmations and patient requests
Cashwagon
46%
reduction in operator support time
How a FinTech company automated 80% of requests, relieving support centers in 4 countries