AI-powered platform for customer service management
Reduces operational workload and helps maintain a consistent service quality standard with AI
How Flomni CS improves
customer service operations
Helping teams build seamless customer communication across every stage of the journey
Deep AI customization for service scenarios
AI is embedded into core service workflows,
helping teams process requests faster and scale
service quality without overloading operators.
Unified system for service and customer data
Customer requests from different channels are collected
in one system, giving clients a consistent conversation
experience without losing context.
Flexible integration with enterprise systems
The platform is built on open data exchange standards,
making it easier to connect with modern business
systems that support current integration protocols.
Bring every customer interaction
under one platform
handling
Speeds up incoming request processing,
reduces first-line workload, and helps maintain
service quality as request volume grows.
scenarios
Enables centralized management of service notifications,
bulk messages, and other outbound communications
across different channels.
A complete suite for
customer service teams
Flomni CS brings conversations, automation, quality control,
and analytics into a single workspace for service teams
A real-time workspace for managing customer requests
across channels. Helps teams process requests faster,
keep conversation context, and maintain a consistent
service standard.
AI Agents
for better service quality
Reduce your team's dependence on workload spikes and manual effort
in high-volume customer request flows
AI Copilot
Helps agents handle customer requests
with greater accuracy and maintain service quality at scale
AI Consultant
Automates work with standard requests
and helps resolve common customer issues faster
AI Voice
Handles natural voice conversations with customers
while taking the full interaction context into account
Meet customers
on the channels they prefer
Secure by design,
built for control
Hosted in Russia
Local data hosting helps meet Federal Law 152-FZ requirements and keep the platform running in a protected infrastructure
Privacy
Company data stays within an isolated environment
and is not used to train models or shared
with third parties
Data encryption
AES-256 encryption at rest and TLS
in transit help protect data from leaks
and unauthorized access
Trusted by 100+ industry leaders
CDEK
5x
reduction in delivery approval time
A logistics operator reduced hotline workload and accelerated incoming request processing
My Doctor
45%
reduction in customer communication costs
A clinic network reduced manual workload for appointment confirmations and patient requests
Cashwagon
46%
reduction in operator support time
How a FinTech company automated 80% of requests, relieving support centers in 4 countries