Add Odnoklassnikito your customer communications
Expand your customer service with a new channel
for notifications, bots, and other customer interactions
Make customer communication part
of the way you already work
Use Odnoklassniki for everyday customer communication within a single Flomni CS workflow
Hand off complex conversations to agents
Let automation handle routine requests, while agents
take over complex cases with all the context needed to
continue the conversation
Pay only for delivered messages
You only pay for messages that are successfully delivered,
so failed delivery attempts won't add unnecessary costs to
your customer communication
Connect to your IT systems
Let automation handle routine requests, while agents
take over complex cases with all the context needed to
continue the conversation
More options for seamless
communication across channels
Send important updates to users by phone number from your official group,
even if they don't follow it
Transactional messages
Send important updates to users by phone number from your official group,
even if they don't follow it
Automated replies
Connect chatbots to incoming messages to answer common questions automatically and reduce the workload for your support team
Scheduled and one-time sends
Plan messages ahead or launch them when needed
for a specific communication scenario
Bring Odnoklassniki into
one connected workflow
Use Flomni CS to connect automation, agent workflows,
and other service processes in one place
Dialogs
Manage messages from Odnoklassniki and other channels in one place, with full conversation history and customer details at hand
Cascading messaging
Lower messaging costs by adding channel as a cost-effective step
in your delivery sequence
Widgets
Add Odnoklassniki to your website so customers can continue the conversation
in the channel that works best for them
Bring more channels
into every interaction
Secure by design,
built for control
Hosted in Russia
Local data hosting helps meet Federal Law 152-FZ requirements and keep the platform running in a protected infrastructure
Privacy
Company data stays within an isolated environment
and is not used to train models or shared
with third parties
Data encryption
AES-256 encryption at rest and TLS
in transit help protect data from leaks
and unauthorized access
Accelerate customer service
without sacrificing quality or control
80%
of routine support workflows
handled automatically
30s
average time
to the first response
100%
of customer requests tracked
through final resolution
>95%
customer satisfaction
with the quality of support
CDEK
2.5×
reduction in messaging costs
Logistics provider cuts messaging costs and speeds up delivery approval with Cascading Messaging
My Doctor
45%
reduction in customer communication costs
A clinic network reduced manual workload for appointment confirmations and patient requests
Cashwagon
46%
reduction in operator support time
How a FinTech company automated 80% of requests, relieving support centers in 4 countries