Flexible pricingfor every service setup

Trusted by 100+ industry leaders

Starter

For companies that need to bring customer requests into one place and set up a clear handling process.

30 000 ₽ / month

for platform access

Choose Starter

What's included:

Connect up to 3 customer channels
Core features for handling customer requests
Chatbot builder for standard scenarios
System reports on customer requests and team performance
Up to 6,000 active chatbot sessions
Basic support through the customer portal
Trial access to the AI Copilot digital agent

Business

Most popular

For companies that need one system for customer service and AI-powered automation.

99 000 ₽ / month

for platform access

Choose Business

Includes everything in Starter, plus:

Unlimited customer channels
CRM with two-way synchronization with external systems
Mobile SDK integration
Cascading messaging for mass communications
Chatbot builder with advanced nodes
Advanced analytics with custom reports and key metrics
Up to 25,000 active chatbot sessions
Priority support via direct chat with the support team
Support with preparing requirements and launching first chatbots
Full access to the AI Copilot digital agent

Enterprise

For companies scaling service operations with AI and custom infrastructure.

Talk to sales
Choose Enterprise

Includes everything in Business, plus:

Unlimited API requests
Up to 50 000 active chatbot sessions
Unlimited chatbot scenarios
Chatbot setup as part of implementation
Premium support with a dedicated account manager
SSO / OIDC integration
Regular sessions for service development and optimization
Full website widget customization
Extended quota for AI Copilot digital agent

Starter

30 000 ₽ / month

for platform access

Choose Starter

Business

Most popular

99 000 ₽ / month

for platform access

Choose Business

Enterprise

Talk to sales

Choose Enterprise

Basic

Named license

5

15

20

Concurrent licenses

10

Price per additional named license

3 000 ₽ / month

2 500 ₽ / month

2 000 ₽ / month

Price per additional concurrent license

5 000 ₽ / month

Core services

Dashboard

Dialogs

CRM

Included with one-way integration

Included with two-way synchronization

Included with two-way synchronization

Analytics

System reports available

System and Personal reports available

System and Personal reports available + Report builder with advanced customization (coming soon)

Website widget

Chatbot creation and setup

Chatbot builder

Chatbot capabilities

No advanced nodes in Chatbot builder

Advanced nodes in Chatbot builder

Advanced nodes in Chatbot builder

Active chatbot sessions

6 000 sessions

25 000 sessions

50 000 sessions

API request limit

up to 2 000 API requests / month

up to 5 000 API requests / month

Unlimited

Limit overage

Auto-renewal package: 1 500 ₽ / 500 sessions

Auto-renewal package: 2 500 ₽ / 1 000 sessions

Auto-renewal package: 15 000 ₽ / 6 000 sessions

Number of channels

up to 3 channels

Unlimited

Unlimited

Campaign management

Cascading messaging

Service campaigns

Marketing campaigns

Number of channels

Unlimited

Unlimited

Campaign delivery cost

from 0.003 ₽ / message

from 0.003 ₽ / message

AI Copilot digital agent

Access type for AI Copilot

Trial access

Included

Included

Agent capabilities

  • Request summary,
  • Auto-created customer profile,
  • Knowledge base search.
  • Request summary,
  • Auto-created customer profile,
  • Knowledge base search,
  • Request classification (trial access),
  • AI Copilot for managers (coming soon).
  • Request summary,
  • Auto-created customer profile,
  • Knowledge base search,
  • Request classification (trial access),
  • Communication quality check,
  • AI Copilot for managers (coming soon).

Included quota for AI actions

1 000 AI actions / 30 days

15 000 AI actions / month

50 000 AI actions / month

Overage options available

Available by upgrading to the Business plan

Available with additional AI packages

Additional AI package or individual limit

AI usage analytics

Basic

Advanced

Special features

Website widget branding

Flomni logo

Your company logo and brand colors

Full white label: logo, fonts, styles, and CSS settings

Data retention

90 days

180 days

360 days

Channels and integrations

External CRM integration

On request

On request

On request

Mobile SDK

On request

On request

Mobile Dialogs

Channels

Control and security

Audit log

AES-256 encryption

SSO/OIDC

On request

Group management

Team management

Employee permission settings

Available by roles and Groups

Available by roles, Groups, and Teams

Available by roles, Groups, and Teams

Support and implementation

Support level

Standard

Priority

Premium

Support channels

Requests from the company customer portal

  • Requests from the company customer portal,
  • Direct chat with the support line.
  • Requests from the company customer portal,
  • Direct chat with a dedicated account manager.

Dedicated Account Manager

Getting started support

We help define the first scenario

We launch the first scenarios together

We jointly design the solution and implementation plan

Basic

Named license

Starter

5

Business

15

Enterprise

20

Concurrent licenses

Starter

Business

Enterprise

10

Price per additional named license

Starter

3 000 ₽ / month

Business

2 500 ₽ / month

Enterprise

2 000 ₽ / month

Price per additional concurrent license

Starter

Business

Enterprise

5 000 ₽ / month

Core services

Dashboard

Starter

Business

Enterprise

Dialogs

Starter

Business

Enterprise

CRM

Starter

Included with one-way integration

Business

Included with two-way synchronization

Enterprise

Included with two-way synchronization

Analytics

Starter

System reports available

Business

System and Personal reports available

Enterprise

System and Personal reports available + Report builder with advanced customization (coming soon)

Website widget

Starter

Business

Enterprise

Chatbot creation and setup

Chatbot builder

Starter

Business

Enterprise

Chatbot capabilities

Starter

No advanced nodes in Chatbot builder

Business

Advanced nodes in Chatbot builder

Enterprise

Advanced nodes in Chatbot builder

Active chatbot sessions

Starter

6 000 sessions

Business

25 000 sessions

Enterprise

50 000 sessions

API request limit

Starter

up to 2 000 API requests / month

Business

up to 5 000 API requests / month

Enterprise

Unlimited

Limit overage

Starter

Auto-renewal package: 1 500 ₽ / 500 sessions

Business

Auto-renewal package: 2 500 ₽ / 1 000 sessions

Enterprise

Auto-renewal package: 15 000 ₽ / 6 000 sessions

Number of channels

Starter

up to 3 channels

Business

Unlimited

Enterprise

Unlimited

Campaign management

Cascading messaging

Starter

Business

Enterprise

Service campaigns

Starter

Business

Enterprise

Marketing campaigns

Starter

Business

Enterprise

Number of channels

Starter

Business

Unlimited

Enterprise

Unlimited

Campaign delivery cost

Starter

Business

from 0.003 ₽ / message

Enterprise

from 0.003 ₽ / message

AI Copilot digital agent

Access type for AI Copilot

Starter

Trial access

Business

Included

Enterprise

Included

Agent capabilities

Starter

  • Request summary,
  • Auto-created customer profile,
  • Knowledge base search.

Business

  • Request summary,
  • Auto-created customer profile,
  • Knowledge base search,
  • Request classification (trial access),
  • AI Copilot for managers (coming soon).

Enterprise

  • Request summary,
  • Auto-created customer profile,
  • Knowledge base search,
  • Request classification (trial access),
  • Communication quality check,
  • AI Copilot for managers (coming soon).

Included quota for AI actions

Starter

1 000 AI actions / 30 days

Business

15 000 AI actions / month

Enterprise

50 000 AI actions / month

Overage options available

Starter

Available by upgrading to the Business plan

Business

Available with additional AI packages

Enterprise

Additional AI package or individual limit

AI usage analytics

Starter

Business

Basic

Enterprise

Advanced

Special features

Website widget branding

Starter

Flomni logo

Business

Your company logo and brand colors

Enterprise

Full white label: logo, fonts, styles, and CSS settings

Data retention

Starter

90 days

Business

180 days

Enterprise

360 days

Channels and integrations

External CRM integration

Starter

On request

Business

On request

Enterprise

On request

Mobile SDK

Starter

Business

On request

Enterprise

On request

Mobile Dialogs

Starter

Business

Enterprise

Channels

Starter

Business

Enterprise

Control and security

Audit log

Starter

Business

Enterprise

AES-256 encryption

Starter

Business

Enterprise

SSO/OIDC

Starter

Business

Enterprise

On request

Group management

Starter

Business

Enterprise

Team management

Starter

Business

Enterprise

Employee permission settings

Starter

Available by roles and Groups

Business

Available by roles, Groups, and Teams

Enterprise

Available by roles, Groups, and Teams

Support and implementation

Support level

Starter

Standard

Business

Priority

Enterprise

Premium

Support channels

Starter

Requests from the company customer portal

Business

  • Requests from the company customer portal,
  • Direct chat with the support line.

Enterprise

  • Requests from the company customer portal,
  • Direct chat with a dedicated account manager.

Dedicated Account Manager

Starter

Business

Enterprise

Getting started support

Starter

We help define the first scenario

Business

We launch the first scenarios together

Enterprise

We jointly design the solution and implementation plan

Bring AI agents into your service workflow

Additional modules can be enabled only
within the Flomni CS platform.

AI Copilot

Helps agents understand customer requests faster and work with full customer context without extra manual effort.

Available for Business and Enterprise

Starter includes a 30-day trial

Learn more

Optional capabilities:

Fast access to request context
Core features for handling customer requests
Customer data collection without manual entry
Quick knowledge base search while working on a request

AI Consultant

Most popular

Automates text-based requests, helps handle complex cases, and reduces the workload on the support team.

from 70 000 ₽ / month

per package

Learn more

Optional capabilities:

Faster response preparation and reduced agent workload
Core features for handling customer requests
Autonomous handling of standard requests without first-line involvement
Support for complex scenarios, routing, and CRM workflows

AI Voice

Automates voice scenarios and helps scale the voice channel without losing service quality.

from 110 000 ₽ / month

per package

Learn more

Optional capabilities:

Automation of standard calls, notifications, confirmations, and surveys
Core features for handling customer requests
Incoming call handling and request routing without losing context
Support for consultation scenarios where context and answer accuracy matter

Frequently asked questions

Answers to common questions from our customers

The price is calculated based on the agreed scope of work and the plan you choose.

The estimate includes everything documented in the scope of work. Additional charges may apply only if the scope expands or new requirements appear that were not included during the initial assessment.

Most Flomni CS services are full functional modules of the platform, not standalone components that can be fully embedded into an external system. For example, the agent workflow in Dialogs cannot be completely moved into your CRM interface.

At the same time, the selected scenario may include integrations with other platforms, allowing employees to receive the information they need directly in their existing workspace. In this case, additional access to Flomni CS may not be required for every user.

For questions about platform capabilities, integrations, and access management, please contact our specialists.

Yes. We can discuss a configuration that fits your needs and define which services, modules, and options are required at launch. Some services and options cannot be fully excluded because they are part of the base plan or connected to other platform capabilities.

The final price depends on the selected plan, the agreed solution configuration, and any additional modules or integrations required for your scenario.

No. The Bot builder is an integral part of Flomni CS and cannot be used separately. The platform is required to configure scenarios, make edits, monitor performance, analyze results, and continue developing the bot after launch.

MAX is not connected as a standalone service. In our case, MAX Messenger integration works only within the Flomni CS platform services. The platform is required to configure the channel, connect it with scenarios, manage communications, and track results.

However, we can build a configuration focused primarily on MAX, without adding unnecessary channels or features at launch.

We are responsible for configuring the platform, scenarios, and channels, participating in the launch, supporting the implementation, and providing post-launch support.

On the client side, we need the scope of work, configuration data, access or required actions in your systems, such as CRM, website, and bot accounts, as well as participation in testing and acceptance.

The scope of work and level of support may vary depending on the selected plan, so final responsibilities should be confirmed when approving the scope of work.

Make customer service easier to manage

Submit a request, and our team will get back to you within one business day to discuss your needs and suggest the next step.

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Contact us via:

8 (800) 777-40-78

Daily, 9:00 AM–7:00 PM