Flexible pricingfor every service setup
Trusted by 100+ industry leaders
Basic
Named license
5
15
20
Concurrent licenses
—
—
10
Price per additional named license
3 000 ₽ / month
2 500 ₽ / month
2 000 ₽ / month
Price per additional concurrent license
—
—
5 000 ₽ / month
Core services
Dashboard
Dialogs
CRM
Included with one-way integration
Included with two-way synchronization
Included with two-way synchronization
Analytics
System reports available
System and Personal reports available
System and Personal reports available + Report builder with advanced customization (coming soon)
Website widget
Chatbot creation and setup
Chatbot builder
Chatbot capabilities
No advanced nodes in Chatbot builder
Advanced nodes in Chatbot builder
Advanced nodes in Chatbot builder
Active chatbot sessions
6 000 sessions
25 000 sessions
50 000 sessions
API request limit
up to 2 000 API requests / month
up to 5 000 API requests / month
Unlimited
Limit overage
Auto-renewal package: 1 500 ₽ / 500 sessions
Auto-renewal package: 2 500 ₽ / 1 000 sessions
Auto-renewal package: 15 000 ₽ / 6 000 sessions
Number of channels
up to 3 channels
Unlimited
Unlimited
Campaign management
Cascading messaging
—
Service campaigns
—
Marketing campaigns
—
Number of channels
—
Unlimited
Unlimited
Campaign delivery cost
—
from 0.003 ₽ / message
from 0.003 ₽ / message
AI Copilot digital agent
Access type for AI Copilot
Trial access
Included
Included
Agent capabilities
- Request summary,
- Auto-created customer profile,
- Knowledge base search.
- Request summary,
- Auto-created customer profile,
- Knowledge base search,
- Request classification (trial access),
- AI Copilot for managers (coming soon).
- Request summary,
- Auto-created customer profile,
- Knowledge base search,
- Request classification (trial access),
- Communication quality check,
- AI Copilot for managers (coming soon).
Included quota for AI actions
1 000 AI actions / 30 days
15 000 AI actions / month
50 000 AI actions / month
Overage options available
Available by upgrading to the Business plan
Available with additional AI packages
Additional AI package or individual limit
AI usage analytics
—
Basic
Advanced
Special features
Website widget branding
Flomni logo
Your company logo and brand colors
Full white label: logo, fonts, styles, and CSS settings
Data retention
90 days
180 days
360 days
Channels and integrations
External CRM integration
On request
On request
On request
Mobile SDK
—
On request
On request
Mobile Dialogs
Channels
Control and security
Audit log
AES-256 encryption
SSO/OIDC
—
—
On request
Group management
Team management
—
Employee permission settings
Available by roles and Groups
Available by roles, Groups, and Teams
Available by roles, Groups, and Teams
Support and implementation
Support level
Standard
Priority
Premium
Support channels
Requests from the company customer portal
- Requests from the company customer portal,
- Direct chat with the support line.
- Requests from the company customer portal,
- Direct chat with a dedicated account manager.
Dedicated Account Manager
—
—
Getting started support
We help define the first scenario
We launch the first scenarios together
We jointly design the solution and implementation plan
Basic
Named license
Starter
5
Business
15
Enterprise
20
Concurrent licenses
Starter
—
Business
—
Enterprise
10
Price per additional named license
Starter
3 000 ₽ / month
Business
2 500 ₽ / month
Enterprise
2 000 ₽ / month
Price per additional concurrent license
Starter
—
Business
—
Enterprise
5 000 ₽ / month
Core services
Dashboard
Starter
Business
Enterprise
Dialogs
Starter
Business
Enterprise
CRM
Starter
Included with one-way integration
Business
Included with two-way synchronization
Enterprise
Included with two-way synchronization
Analytics
Starter
System reports available
Business
System and Personal reports available
Enterprise
System and Personal reports available + Report builder with advanced customization (coming soon)
Website widget
Starter
Business
Enterprise
Chatbot creation and setup
Chatbot builder
Starter
Business
Enterprise
Chatbot capabilities
Starter
No advanced nodes in Chatbot builder
Business
Advanced nodes in Chatbot builder
Enterprise
Advanced nodes in Chatbot builder
Active chatbot sessions
Starter
6 000 sessions
Business
25 000 sessions
Enterprise
50 000 sessions
API request limit
Starter
up to 2 000 API requests / month
Business
up to 5 000 API requests / month
Enterprise
Unlimited
Limit overage
Starter
Auto-renewal package: 1 500 ₽ / 500 sessions
Business
Auto-renewal package: 2 500 ₽ / 1 000 sessions
Enterprise
Auto-renewal package: 15 000 ₽ / 6 000 sessions
Number of channels
Starter
up to 3 channels
Business
Unlimited
Enterprise
Unlimited
Campaign management
Cascading messaging
Starter
—
Business
Enterprise
Service campaigns
Starter
—
Business
Enterprise
Marketing campaigns
Starter
—
Business
Enterprise
Number of channels
Starter
—
Business
Unlimited
Enterprise
Unlimited
Campaign delivery cost
Starter
—
Business
from 0.003 ₽ / message
Enterprise
from 0.003 ₽ / message
AI Copilot digital agent
Access type for AI Copilot
Starter
Trial access
Business
Included
Enterprise
Included
Agent capabilities
Starter
- Request summary,
- Auto-created customer profile,
- Knowledge base search.
Business
- Request summary,
- Auto-created customer profile,
- Knowledge base search,
- Request classification (trial access),
- AI Copilot for managers (coming soon).
Enterprise
- Request summary,
- Auto-created customer profile,
- Knowledge base search,
- Request classification (trial access),
- Communication quality check,
- AI Copilot for managers (coming soon).
Included quota for AI actions
Starter
1 000 AI actions / 30 days
Business
15 000 AI actions / month
Enterprise
50 000 AI actions / month
Overage options available
Starter
Available by upgrading to the Business plan
Business
Available with additional AI packages
Enterprise
Additional AI package or individual limit
AI usage analytics
Starter
—
Business
Basic
Enterprise
Advanced
Special features
Website widget branding
Starter
Flomni logo
Business
Your company logo and brand colors
Enterprise
Full white label: logo, fonts, styles, and CSS settings
Data retention
Starter
90 days
Business
180 days
Enterprise
360 days
Channels and integrations
External CRM integration
Starter
On request
Business
On request
Enterprise
On request
Mobile SDK
Starter
—
Business
On request
Enterprise
On request
Mobile Dialogs
Starter
Business
Enterprise
Channels
Starter
Business
Enterprise
Control and security
Audit log
Starter
Business
Enterprise
AES-256 encryption
Starter
Business
Enterprise
SSO/OIDC
Starter
—
Business
—
Enterprise
On request
Group management
Starter
Business
Enterprise
Team management
Starter
—
Business
Enterprise
Employee permission settings
Starter
Available by roles and Groups
Business
Available by roles, Groups, and Teams
Enterprise
Available by roles, Groups, and Teams
Support and implementation
Support level
Starter
Standard
Business
Priority
Enterprise
Premium
Support channels
Starter
Requests from the company customer portal
Business
- Requests from the company customer portal,
- Direct chat with the support line.
Enterprise
- Requests from the company customer portal,
- Direct chat with a dedicated account manager.
Dedicated Account Manager
Starter
—
Business
—
Enterprise
Getting started support
Starter
We help define the first scenario
Business
We launch the first scenarios together
Enterprise
We jointly design the solution and implementation plan
Bring AI agents into your service workflow
Additional modules can be enabled only
within the Flomni CS platform.
AI Copilot
Helps agents understand customer requests faster and work with full customer context without extra manual effort.
Available for Business and Enterprise
Starter includes a 30-day trial
Frequently asked questions
Answers to common questions from our customers
The price is calculated based on the agreed scope of work and the plan you choose.
The estimate includes everything documented in the scope of work. Additional charges may apply only if the scope expands or new requirements appear that were not included during the initial assessment.
Most Flomni CS services are full functional modules of the platform, not standalone components that can be fully embedded into an external system. For example, the agent workflow in Dialogs cannot be completely moved into your CRM interface.
At the same time, the selected scenario may include integrations with other platforms, allowing employees to receive the information they need directly in their existing workspace. In this case, additional access to Flomni CS may not be required for every user.
For questions about platform capabilities, integrations, and access management, please contact our specialists.
Yes. We can discuss a configuration that fits your needs and define which services, modules, and options are required at launch. Some services and options cannot be fully excluded because they are part of the base plan or connected to other platform capabilities.
The final price depends on the selected plan, the agreed solution configuration, and any additional modules or integrations required for your scenario.
No. The Bot builder is an integral part of Flomni CS and cannot be used separately. The platform is required to configure scenarios, make edits, monitor performance, analyze results, and continue developing the bot after launch.
MAX is not connected as a standalone service. In our case, MAX Messenger integration works only within the Flomni CS platform services. The platform is required to configure the channel, connect it with scenarios, manage communications, and track results.
However, we can build a configuration focused primarily on MAX, without adding unnecessary channels or features at launch.
We are responsible for configuring the platform, scenarios, and channels, participating in the launch, supporting the implementation, and providing post-launch support.
On the client side, we need the scope of work, configuration data, access or required actions in your systems, such as CRM, website, and bot accounts, as well as participation in testing and acceptance.
The scope of work and level of support may vary depending on the selected plan, so final responsibilities should be confirmed when approving the scope of work.
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