Dialogs is an
omnichannel chat platform.
All channels in a single window, flexible allocation and detailed analytics.
Efficient communication
at any workload
Flexible allocation settings
Queue monitoring, messenger allocation, forwarding, platform configuration for individual teams and offices
A single customer profile
The Dialogs interface can display all information recorded in a customer card in the IT system
Full chat history
All messages are displayed in the chat, including those with the chatbot and previous operators
Quick and accurate response
Request queue and chat data
Set up allocations, filter chats, and contact your customers even after the conversation ends
Customer details and chat history
Make your conversations with customers personal. Be up to speed if the chat was transferred from another operator
All types of content
Use all text-specific features for communication. Send emoticons, pictures, video and audio files, contact and location details, or document files to your customers
AI technology tips for operators
Respond to customers in a single click. The prompt bot can recognize the topic of a message and suggest possible answers to the operator
Set your own rules
Rights assignment system for operators and supervisors
Disturbed process alerts
Request number forecasts for setting up work schedules
Blacklist
All types of API integration
Receiving and distributing messages among employees
Setting up working and non-working hours
In-app notifications of new messages
Detailed reports
Use default report templates and create your own reports
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