Transform customer service: handle inquiries on autopilot in chats and messengers

A comprehensive system for automating customer service

CDEK
UralAirlines
Tochka
Mir kubikov
Restore
Influence key customer service metrics
Increase NPS, CSI, FCR, reduce first response time, resolve queries faster, and decrease costs
Customer support through any channels
Communicate with customers where it's convenient for them (chat on the website and in the app, messengers, email, phone). Manage inquiries centrally and prioritize them according to SL policy.
Process analysis and improvement
Use Flomni's analytical tools to create detailed reports and dashboards, analyze inquiry topics, and identify bottlenecks. Implement changes without involving developers and monitor support team efficiency.
Efficiency and speed of service
Automate routine tasks using advanced AI solutions: operator's digital twin and prompter for generating hints. Reduce first response time, resolve queries faster, and increase NPS, CSI, FCR.
Universal platform for customer service
Combine contact center, chatbots, notifications, and CRM into a single platform. Redirect requests from chatbots to operators. Receive functionality updates for limitless possibilities.
Cost reduction and scalability increase
Use chatbots and AI assistants to reduce employee workload. Save on development using low-code/no-code tools. Shift service to text channels for additional savings.
Transform customer experience with artificial intelligence
Automate answers to frequently asked questions, process orders, and support customers in messengers using algorithmic and AI bots
Chatbots
Automate answers to frequently asked questions, process orders, and support customers in messengers using algorithmic and AI bots
Automate answers to frequently asked questions, process orders, and support customers in messengers using algorithmic and AI bots
Dialogs
CRM
Web chat on the site
Integration with messengers
Dashboard
Mobile SDK
AI Prompter
AI Digital Twin
AI Analyst
API Integration
Automate answers to frequently asked questions, process orders, and support customers in messengers using algorithmic and AI bots
Analytics for all occasions
View reports in your personal account and export them in a convenient format
All about employee performance
For example, the number of dialogues processed, average chat handling time, queue waiting time, and customer ratings
All about chatbot effectiveness
Data on user requests and actions in the bot. For example, which requests the bot handled itself and which it transferred to an operator
All about customer behavior
User journey, conversion funnel in the chatbot, and customer satisfaction assessment
Efficiency of inquiry processing

Take your customer service to the next level today

Why choose Flomni

Stable operation with 99.9% SLA and message delivery in 1 second
Reliable service with auto-recovery of functions in emergency situations
Any format: cloud version or installation on your server
Servers are located in the Russian Federation
Information security and compliance with Russian laws on personal data processing
Ability to customize tools upon your request

Automate all types of communication with customers

Социальные сети
Outgoing communication with customers
Increase service satisfaction and retain customers: notify about order status, remind about appointments, send information about promo codes and promotions

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