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Automate all incoming
requests to your company

Use bots for message processing to reduce costs and improve customer experience.

Best marketing practices for great performance

2 times

less spending on contact center maintenance

Up to 90%

responses are automated

30%

faster operator performance

Communicate in ways that are convenient for customers

Messengers

Add messenger apps that your customers use to communicate in a format they find convenient

Widgets with all types of channels

Process all messages from your website and messenger apps quickly and leave none unanswered

In-app chats

Integrate SDK into your Android or iOS app and create a single customer service system

No-code chatbot builder

Create scenarios, add interactive elements, and implement
business processes of any complexity

Smart Bots can increase regular chatbot efficiency by 40%

AI bots are able to simulate live communication. They can understand random text, recognize topics, and suggest an appropriate response

Switch to chats

Increase the convenience of conversations with your customers and reduce company costs

From a phone call to any messenger app

Even if a user has already called, you can offer them to switch ti chat at the IVR stage instead of having to wait in line for a chat operator. If they agree, they will receive a link to the chat

From a phone number link to Apple Messages for Business

Suggest texting instead of calling. 75% of users in total would prefer messaging, so this alternative way of communication can help avoid waiting in line

From Google Maps to Google Business Messages

A new communication format you can use right there in Google. Instead of waiting in line, customers can chat with an operator and use chatbots to have their questions instantly answered

We'll help you implement the best practices and customize the platform to meet your business goals and vision

We have extensive experience in automating large-scale contact centers, and we are happy to share our expertise with you.
Our team will solve any issue with minimal involvement on your side.

A flexible platform tailored to serve millions of customers

Stable uptime with 99.9% SLA and one-second message delivery

Reliable service with emergency auto-restore functions

All types of formats: use a cloud version or install the service on your own server

Our servers are located in Russia

We care for data security and comply with Russian personal data processing laws

Customize option at your request

Analytics for every occasion

View reports in your personal account and upload them in a convenient format

All data on employee performance

For example: number of chats processed, average chat processing time, line waiting time and customer ratings

All data on chatbot efficiency

Data on user requests and chatbot actions. For example: which requests the bot managed to complete, and which did it hand off to operators

All data on customer behavior

User journey, chatbot conversion funnel, and customer satisfaction score

Case studies: our customers

63% of all requests are processed by chatbots

We have introduced text-based communication channels. Instant responses instead of having to wait in line for a chat operator

59% less notification costs

We have automated notifications and delivery time confirmations. A single chatbot to replace an entire contact center.

Automated replies to 80% of all messages

We have developed a servicing system for offices located in four countries. Language localization, transfers to a local office and automated response.