A Smart Bot is
an AI assistant.
Add-on chatbot module for random text recognition
New chatbot generation
AI technology for random text recognition
30% more requests processed with no human operators involved
The bot can recognize the topic of a message, instantly generate an appropriate response, and simulate a conversation with a human operator
11% faster operator performance
If a request has already been handed off to an operator, the bot will generate a prompt that can be converted into a template
Improved customer service
The Smart Bot can instantly address customers' requests without having to follow a scenario or wait for an operator to connect
Smart Bot features
Automating up to 80% of all requests for customer support
Topic recognition
An AI bot can use free text recognition to understand the point of the message and send an appropriate response, just like a human operator would do
Emotion recognition
If a customer is not happy, bots can make a special offer or hand the chat off to a human operator as a high priority
Personalized conversations
To ensure efficient communication, AI bots use CRM data. It may include contacts, order details, appointment or location data
Bot confidence thresholds
Bots will hand off a chat if the percentage of accurate text recognition is below the threshold
Intuitive no-code chatbot builder
Create scenarios, add interactive elements, and implement
business processes of any complexity
Lifelong learning
Connect a Smart Bot in a few clicks, and it will learn the rest on its own
Loading chats
Initial training when loading existing chats with customers
Online training
AI bots learn from operators while processing requests
Manual corrections
If the AI bot can't recognize the topic, employees can tag it manually
Test it in action
See how easily a Smart Bot recognizes your message
Imagine that you have placed an order in an online store and you are trying to find out the details using the chat feature
We want to show you how Smart Bots can recognize your message based on several key criteria. Use ready-made message templates or ask your own question
Where's my order?
How do I cancel an order?
How do I change the delivery method?
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